Customer Service Advisor

Job Details

Customer Service Advisor

Our well-established client is looking for an experienced and motivated Customer Service Advisor to join their growing company. You will report to the Customer Service Manager and join their existing team to support the ongoing growth of our business, within their new premises at Dorcan Industrial Estate.

The company supplies a wide range of garden machinery across the UK to leading online, television and high street retailers. The role will include regular telephone & email contact with retailers and end users.

The reason for contact, will vary from specification queries to in-depth customer complaints and it will be your responsibility to identify the problem and resolve, in a cost-effective and quick manner. Case logging, using their purpose-built Cloud CRM system is an important part of the position, to help the business identify ongoing issues.

You will also be dealing with daily credit requests from retailers. This part of the position will include arranging collection of faulty or unwanted products through their own transport department or with a third party courier. You will manage the process to completion, with financial credits being applied to individual business accounts.

The ability to work under pressure and prioritise your own workload is essential, along with excellent customer service skills. Full training will be given, but a basic understanding of garden machinery and also knowledge of Windows-based software, would be preferable but not essential.

Paid Holiday – 22 days plus bank holidays.

Salary – £16,000 – £18,000 dependant on applicant.

Hours – Mon – Fri 08.30 – 17.30 (30 min lunch break).