Job Details

GENERAL SUMMARY:  The Site Manager is responsible for delivery of sales, service and operational excellence of the full supply chain, related targets and SLA’s. Is first point of contact for client(s), responsible for maintaining open communication with client and ensures customer satisfaction. The Site Manager is also responsible for managing operational support and dedicated customer service and transport teams.


Working Relationship / Communication:

  • Achievement of contractual and agreed KPI’s.
  • Meet and exceed customer’s expectation and maintain strong, close and positive relationships with key holders of customer and internal organization.
  • First point of contact for significant issues, escalations and general liaison;
  • Supporting reviews, key initiatives and major change programmes.
  • Works closely with management staff and supervisors.

Desirable not Essential:

  • Driving and supporting change management.
  • Create departmental operational narrative and management reporting dashboard weekly.
  • Maintains communication with client.


  • Is accountable that labour and non-labour costs do not exceed approved departmental budget.
  • Reviews monthly departmental key performance indicator, moving towards weekly reporting.
  • Monitors departmental budgets and advises the Director of Logistics of changes in procedure or conditions which change operating costs.

Desirable not Essential:

  • Responsible for P&L, including concise budgetary control.

Marketing and Sales:

Desirable not Essential:

  • Identifying opportunities and threats within customer’s business.
  • Monitoring and reporting on revenue and cost performance by customer’s sales channel.
  • Continually review, evaluate and develop the effectiveness of contract’s performance.
  • Implementation of projects that deliver new revenue streams, cost reduction and/ or service enhancements.
  • Supervision of correct analysing relevant information and processing it in reports and management information according to KPI’s.
  • Reporting disabilities concerning the SLA, taking measures to prevent problems or to improve processes and making suggestions concerning quality improvement.


  • Continues improvement of personal and team knowledge and experience.
  • Implementation of optimising systems and tools, team training and development.
  • Ensuring through teams that all aspects of the business operate within defined corporate and legislative requirements.
  • Verifies that facility policies to include safety and housekeeping and loss prevention are enforced consistently.

ORGANISATION RELATIONSHIPS: Is liaison between organisation’s operation and customer key holders. Works closely with logistics and transport operation. Single point of contact for client(s).  Interacts with management and employees for cost-effective procedures and methods.


Knowledge, skills & abilities:

  • Knowledge of distribution operating systems
  • Strong leadership and motivational ability.
  • Strong interpersonal and human relation skills.
  • Strong customer focus.
  • Excellent problem solving and decision making skills.
  • Strong written and oral communication skills in English (native speaker).
  • Strong ability to manage multiple tasks in stressful circumstances.
  • Strong time management skills.
  • Strategic and tactical planning skills.
  • Willing to travel to maintain open relationships with internal key holders and customer.
  • Flexible and willing to work in flexible time frames and meet the expectations and demands of customer’s seasonal requirements.
  • Ability to create integrated logistics solutions though a hands-on approach.
  • Knowledge of warehouse management system, preferably RED PRAIRIE.
  • Knowledge of new stores implementation processes.


  • Champions development.
  • Realises performance through people.
  • Drives for results.
  • Drives strategic change and innovation.
  • Engages and inspires people.
  • Understand customers and markets.
  • Demonstrates business ethics.

Minimum experience:

  • Minimum 8 years of experience in warehousing.
  • 3-5 Years in a similar role
  • Operations / Start up Warehousing Experience in a Multi Customer Environment.
  • Project Leadership
  • Competent in use of computer equipment and word processing, spreadsheet and database products.